Terms of Service

Last updated: 8 July 2026

1. Agreement

By creating an account or using the GetPA platform you agree to these terms. If you use the platform on behalf of an organisation, you confirm you have authority to bind that organisation.

2. The service

We provide AI-assisted phone answering, outbound calling, and lead-management tools. Features, limits, and included usage depend on your subscription plan and may change over time.

3. Acceptable use

• You must comply with all applicable laws, including telemarketing, do-not-call, and data-protection rules.
• You must have a lawful basis and any required consent to contact and record the individuals you reach through the platform.
• You must not use the platform for unsolicited bulk messaging, fraud, harassment, or any unlawful purpose.
• You are responsible for the content of AI prompts and scripts you configure.

4. Billing

Paid plans are billed in advance through Stripe. Usage beyond included allowances (for example call minutes) may incur additional charges. Trials convert to the selected plan unless cancelled before the trial ends. Fees are non-refundable except where required by law.

5. Customer data

You retain ownership of the lead and call data you process through the platform. We process it on your behalf as described in our Privacy Policy. You can export or delete your data at any time.

6. Availability & liability

The service is provided "as is". We aim for high availability but do not guarantee uninterrupted service. To the extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect or consequential losses.

7. Suspension & termination

We may suspend or terminate accounts that breach these terms or create legal or security risk. You may cancel at any time from the billing settings.

8. Changes

We may update these terms; material changes will be notified in-app or by email. Continued use after changes take effect constitutes acceptance.